Refund Policy
We want you to pay only for something that helps you. Start on the Free plan, and upgrade when Tradintell earns it.
14-day money-back on your first payment
If you're not happy, ask within 14 days of your first payment for a plan (monthly or yearly) and we'll refund it in full. No forms, no arguments.
After that
- You can cancel any time; you keep access until the end of the period you paid for, and you won't be charged again.
- Renewals and later periods aren't refunded, except where the law requires it or if a serious problem on our side stopped you using the service.
- If you were charged by mistake (for example twice), tell us and we'll refund the extra charge.
Your rights as a consumer
If you're a consumer in the EU, you have a legal 14-day right to withdraw from an online purchase. By starting to use a paid plan straight away you ask us to begin the service during that period; the money-back promise above gives you a full refund within those 14 days anyway. Nothing here limits your rights under the law of the country where you live.
How to ask
Use “Message the team” in the chat bubble, from the email address on your account. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank. Our payment provider may process the refund on our behalf.